Terms of Service

Last updated: 2026-05-01

These Terms of Service (“Terms”) form a binding legal agreement between you (“you,” “your,” or “Customer”) and fixMy Apps LLC, a Virginia limited liability company (“fixMy Apps,” “we,” “us,” or “our”), and govern your purchase and use of fixMyIM (the “Service”). By clicking “Pay,” tapping “Activate this tablet,” or otherwise completing the purchase or activation flow, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms, do not purchase or activate the Service.

1. What you are buying

The Service is a one-time, hardware-bound activation that restores menu items on a single IM-line tablet identified by its hardware serial number (the “Tablet”). The activation is bound to that one Tablet at the time of activation and cannot be transferred to a different Tablet under any circumstances.

2. Compatibility

The Service is intended for IM-series tablets (where “IM” refers to immobilizer-line tablets). Behavior of restored functions depends on the Tablet and on third-party cloud services that the Tablet may rely on for certain functions.

3. Pricing and payment

fixMyIM is offered per brand — you may purchase an individual brand or the full package. The price for your selection is shown at checkout before you pay, payable once at the time of purchase. Charges appear on your card statement as “FIXMYIM.APP” or “FIXMY APPS LLC.” Payment is processed by third-party processors (Stripe, Inc.); we do not see, store, or have access to full card numbers. By submitting payment information you represent that you are authorized to use the payment method. Applicable taxes, if any, are your responsibility.

4. License grant and reversibility

Subject to your compliance with these Terms, upon successful activation fixMy Apps grants you a personal, non-exclusive, non-transferable, non-sublicensable, revocable license to use the Service on the activated Tablet for the operational lifetime of that Tablet. The activation is reversible at any time using the “Roll Back to Stock” control inside the fixMyIM app, which returns your Tablet to its prior menu state. All right, title, and interest in and to the Service (including any software, documentation, and intellectual property) remain with fixMy Apps.

5. Acceptable use

You agree not to: (a) reverse engineer, decompile, or disassemble the Service except to the extent that such activity is expressly permitted by applicable law; (b) resell, sublicense, rent, or lease the Service; (c) use the Service to violate any law or any third party’s rights; (d) use the Service in connection with any vehicle you are not authorized to service; or (e) tamper with or work around the license or hardware lock to use a single activation on multiple Tablets.

6. No refunds

All sales are final. Because the Service is delivered immediately upon successful payment and binds permanently to your Tablet’s hardware serial, the Service is not eligible for refund, return, or exchange after purchase. By completing checkout you confirm that you have read this Section 6 and waive any right to demand a refund. Nothing in this Section limits any non-waivable rights you may have under applicable consumer protection law.

7. What the Service does not do

• The Service does not modify any tablet files, operating system, or installed applications.
• The Service does not interfere with any active software plan used for new vehicle-pack downloads.
• The Service does not communicate with the tablet manufacturer's servers on your behalf for purposes of authentication, telemetry, or content delivery.
• The Service does not add new vehicle support and does not enable any function that did not already work in stock software. Functions that worked on your Tablet before the software update will be restored; functions that did not work for your Tablet before the update will continue not to work after activation.

8. Professional use; disclaimer of warranties

The Service is intended for use by qualified automotive locksmiths exercising their own professional judgment. You remain solely responsible for the locksmith decisions you make and for compliance with all applicable laws and manufacturer procedures on the vehicles you service.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT ANY PARTICULAR RESULT WILL BE ACHIEVED. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL FIXMY APPS’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE AMOUNT YOU ACTUALLY PAID FOR YOUR ACTIVATION. FIXMY APPS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, OR DAMAGE TO VEHICLES, EQUIPMENT, OR PROPERTY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. The foregoing limitations apply regardless of the theory of liability (contract, tort, strict liability, or otherwise) and form an essential basis of the bargain between you and fixMy Apps.

10. Indemnification

You agree to defend, indemnify, and hold harmless fixMy Apps and its members, officers, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to (a) your use or misuse of the Service, (b) your violation of these Terms, or (c) your violation of any law or third-party right, including any claim relating to vehicles you service using the Service.

11. Trademarks and independence

The Service is an independent product. fixMy Apps is not affiliated with, endorsed by, sponsored by, or otherwise connected to Autel Intelligent Technology Corp. or any of its subsidiaries or affiliates. “Autel,” “MaxiIM,” “MaxiSys,” “IM508,” “IM608,” and related marks are the property of their respective owners and are used in these Terms and on our website only descriptively, to identify Tablet models with which the Service is compatible.

12. Governing law; venue

These Terms are governed by the laws of the Commonwealth of Virginia, USA, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Subject to Section 13, any dispute arising under or relating to these Terms or the Service will be resolved exclusively in the state and federal courts located in Frederick County, Virginia, and the United States District Court for the Eastern District of Virginia, and you consent to the personal jurisdiction of, and exclusive venue in, those courts.

13. Dispute resolution; class-action waiver

Before initiating any formal proceeding, you agree to first contact us at [email protected] and attempt to resolve the dispute informally for at least thirty (30) days. Either party may bring a qualifying individual claim in small-claims court located in Virginia. YOU AND FIXMY APPS AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.

14. License is non-transferable

The activation license is bound to the specific Tablet’s hardware serial number and is non-transferable. The license cannot be moved, sold, gifted, leased, sublicensed, or reassigned to a different Tablet, owner, or operator under any circumstances, including without limitation sale of the original Tablet to a successor shop, business reorganization, inheritance, or hardware replacement of any kind. If you acquire a different Tablet you must purchase a new activation for that Tablet.

15. Suspension and termination

We may suspend or terminate your license, with or without notice, if we reasonably believe you have materially breached these Terms, including any attempt to tamper with or work around the license or hardware lock, or if continued provision of the Service to you would expose fixMy Apps to legal or regulatory risk. Sections 6 (No refunds), 8 to 10, 11, 12, 13, 16, and 17 survive termination.

16. Force majeure

Neither party will be liable for any failure or delay in performance to the extent caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, governmental action, internet or utility outages, or failures of upstream service providers (including payment processors and content-delivery networks).

17. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated by updating the “Last updated” date at the top of this page and, where reasonable, by a notice within the fixMyIM app or on our website. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, your sole remedy is to stop using the Service; the no-refund provision in Section 6 still applies.

18. Assignment

You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent, and any attempted assignment in violation of this Section is void. We may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, or by operation of law, without your consent.

19. Severability; no waiver; entire agreement

If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and the invalid or unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving the parties’ original intent. Our failure to enforce any provision is not a waiver of our right to do so later. These Terms, together with the Privacy Policy and any order confirmation, constitute the entire agreement between you and fixMy Apps regarding the Service and supersede any prior or contemporaneous agreements, communications, or understandings on the subject.

20. Electronic communications and acceptance

You consent to receive communications from us electronically (by email or via the fixMyIM app), and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that they be in writing. You agree that your electronic acceptance of these Terms (by clicking, tapping, or otherwise affirming) has the same legal effect as a handwritten signature.

21. Notices and contact

Notices to fixMy Apps must be sent by email to [email protected] and, for legal notices, also to our Virginia mailing address:

fixMy Apps LLC
2245 Papermill Rd
Winchester, Virginia 22601

Notices to you may be sent to the email address associated with your purchase or activation. General support questions: email [email protected]. We aim to respond to support inquiries within a reasonable time but do not guarantee a specific response window unless separately agreed in writing.

fixMy Apps LLC is a Virginia limited liability company. “fixMyIM” is a product of fixMy Apps LLC. “Autel,” “MaxiIM,” “MaxiSys,” “IM508,” “IM608,” and related marks are the property of their respective owners and are used here only to describe compatibility.